Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@emirateshope.com.
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- 🏬 General Store Questions:
- 🛒 Pre-Sale Questions
- 🔄 Return & Refund FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
🏬 General Store Questions:
Q1: Where are you located?
A: We are based in Dubai, United Arab Emirates, and deliver across all Emirates.
Q2. How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via SMS or email to follow your delivery status.
Q3. What if I receive a damaged or wrong product?
A: Please contact us within 48 hours with proof (photos/videos), and we’ll arrange a replacement or refund.
Q4. Do you ship outside the UAE?
A: Currently, we deliver only within the UAE. International shipping will be introduced soon.
Q5. How do I contact customer support?
A: You can reach us via WhatsApp, email, or phone during our support hours (10 AM – 8 PM, Mon–Sat).
🛒 Pre-Sale Questions
Q1. Do you offer Cash on Delivery (COD) in the UAE?
Yes, we provide COD service across most UAE cities, including Dubai, Abu Dhabi, and Sharjah.
Q2. How long does delivery take?
Orders are usually delivered within 2–5 business days across the UAE, depending on your location.
Q3. Are your products authentic?
Absolutely! All products at Emirate Shop are 100% genuine and sourced from trusted suppliers.
Q4. Can I check the product before making payment?
For COD orders, you can check the package upon delivery before confirming payment.
Q5. Do you offer discounts for bulk purchases?
Yes, we provide special pricing for wholesale and bulk orders. Please contact our support team for details.
🔄 Return & Refund FAQ
Q1. Do you offer Cash on Delivery (COD) in the UAEQ1. How many days do I have to return a product??
You can request a return within 7 days of receiving your order, as long as the product is unused and in its original packaging.
Q2. Which items are not eligible for return?
For hygiene and safety reasons, items like earphones, undergarments, and clearance items are non-returnable.
Q3. How do I request a return or exchange?
Simply contact our customer support team via WhatsApp, email, or call with your order number and product details.
Q4. Who pays for the return shipping?
If the product is defective or wrong, we cover the return cost. For other cases, the customer may need to bear the shipping charges.
Q5. How long does it take to receive my refund?
Refunds are processed within 7–14 business days and will be credited back through the original payment method.
